Spa Host

 

Our Brand:

FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face – in our studios, on face-gym.com and our Digital Studio, third-party retailers (Sephora, Selfridges, SAKS, Net-a-Porter to name a few, and many new ones to come), and at home. We are based in central London, working across the UK & USA, with new markets to launch soon!

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Who We’re Looking For:

• Outgoing, responsible, positive individuals who are genuinely passionate about driving exceptional customer experience
• Eager and sales-oriented professionals with enthusiasm about beauty and skincare products, and have experience in the retail market
• Must be a people-person with natural charisma that creates rapport with customers and builds long-lasting client retention

Job Duties and Responsibilities:

• Maintain an exceptional customer experience at every touch point of the clients experience in the studio, while having strong focus on maximizing retail potential and client retention
• Responsible for selling the brands’ unique offerings, workouts, homecare products, and maintaining firm understanding of all, as they become updated with company business
• Demonstrate the ability to attract and entice customers with effective retail theatre, incorporating the client journey & brand story
• Confidently answer all client inquiries regarding FaceGym workouts, while communicating accurate contraindications to clients at point of booking
• Coordinate smooth running of daily business, while effectively communicating the company cancellation and lateness policy to clients, and appropriately enforcing as necessary, with tact and professionalism
• Manage customer complaints with confidence, and overcome selling challenges, both in the studio and over the phone
• Ensuring the front desk and workstations are clean according to Health & Safety guidelines, and stocked with the products and tools/equipment necessary to carry out all FaceGym services and job tasks
• Communicate effectively and professionally with all the whole team throughout the day and day-to-day handover, making the team aware of any challenges may arise
• Demonstrate full proficiency of Zenoti system booking system, and all operating point-of-sale systems, registers and card machines
• Work to support management by through necessary cover across studio locations when necessary, to further support the brand and drive the business forward
• Portray a professional image at all times, ensuring high-standard representation of the brand, and consistently maintaining a positive demeanor while engaging with all stakeholders
• Maintain high standards of personal hygiene while adhering to FaceGym uniform and grooming guidelines
• Meet individual targets and performance goals, and accurately completing all required paperwork and reports for the store and the team
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Job Qualifications and Requirements:

• Must be eligible to work in the U.S.
• Must have 1+ years with customer service and sales, with minimum 1 year in the spa/beauty industry
• Must have experience working with client booking systems, and selling skincare products
• Must be flexible to work a reasonable combination of evenings and rotating holidays, including minimum 4 weekend shifts per month
• Must be consistently punctual, reliable, flexible, and dedicated to assigned work commitments
• Must always demonstrate brand loyalty and represent the FaceGym F.A.M.I.L.Y. values with all work-related activities and stakeholder interaction
• Must be willing to support across all locations, when necessary, to further support and drive the business

Coronavirus Responsibilities and Implications:

• Must practice in accordance with all post-COVID19 reopening protocols set forth by FaceGym, including any future modifications, as guidelines to federal, state, and local government continue to change
• Must demonstrate proper sterile use of aesthetic equipment and all PPE, upon completion of hands-on training and throughout the entire work shift
• Must be willing to undergo all required employee screening procedures before every shift, and each time exiting & entering the studio
• Must be flexible to comply with any changing COVID protocols that may occur with evolving government guidelines

Our Benefits:

• Industry leading salary with commission opportunities
• Generous PTO (paid time off) packages
• Diverse medical coverage through employer-sponsored health insurance
• Dental and vision coverage options for individual & family
• Confidential 24-hour Employee Assistance Program
• Employer-sponsored life insurance
• Great discounts on FaceGym workouts and products
• Career development and progression opportunities
• $20/hr plus retail commission

FaceGym F.A.M.I.L.Y. Values:
Fun

• We have fun working together
• We bring joy & excitement to beauty
• We feel good when we make others feel good

Audacious

• We strive to innovate every day
• We make confident & informed decisions
• We are brave & seek to disrupt the industry

Magic

• We collaborate together with purpose
• We go above & beyond to make things shine
• We find ways to surprise & delight our clients

Inclusive

• We support and learn from each other
• We are kind and respectful to each other
• Our differences are what makes us stronger

Love what you do

• We are positive & passionate
• We live the values of our brand
• We are obsessed with our customers

You Are Important

• We enjoy a balanced lifestyle with well-being
• We share our ideas to improve our business
• We bring our whole selves into our work

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