Support & Operations
Delivering the best Spotify experience possible. To as many people as possible. In as many moments as possible. That’s what the Experience team is all about. We use our deep understanding of consumer expectations to enrich the lives of millions of our users all over the world, bringing the music and audio they love to the devices, apps and platforms they use every day. Know what our users want? Join us and help Spotify give it to them.
Location
New York or Remote Americas
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Job type
Permanent
We’re now looking for a Content Protection Manager to join our team in the Americas. The Content Protection team at Spotify is responsible for carrying out our intellectual property policies on our content catalog ensuring that the consumer experience is free from infringing content and that the properties of our licensors are respected. The team collaborates cross-functionally with Product, Tech, Legal, Trust & Safety, Customer/Creator Support, and other teams to develop balanced and scalable solutions. The focus of this role will be to increase the escalations support in the Americas while still giving to the overall team responsibilities. The team is global, and we have team members in New York, London, Stockholm, Dubai, Mumbai, and Seoul.
What You’ll Do
- Process different types of high-volume incoming infringement claims efficiently, including management of take-down processes.
- Troubleshoot infringement-related issues and advance accordingly.
- Support various Legal and Licensing teams with case research and information gathering.
- Liaise with our rights holders, claimants, content providers, and internal teams.
- Assess and understand the impact of implementing new operational processes.
- Collaborate closely with our support teams and their agents to drive operational excellence.
- Work cross-functionally with a range of teams at Spotify including our Artist & Label teams, PR, Legal, and R&D.
- Support training teams in implementing new workflows.
- Continuously improve processes, tools, and documentation regarding the handling of infringement claims.
- Communicate complex technical problems and solutions to non-technical internal and external partners in an understandable way.
Who You Are
- Proficient in English.
- Years of experience in the music and/or podcast industry.
- Deep understanding of music, podcasts, copyright, and technology.
- Excellent communication and leadership skills.
- Able to meet deadlines and complete tasks efficiently.
- Diligent and focused on scalable solutions.
- Skilled in providing concise summaries for stakeholders.
- Motivated to continuously improve work methods.
- Adaptable and quick to learn in a changing environment.
- Strong multitasking, time-management, and organizational abilities.
- Comfortable with asynchronous workflows.
- Proficient in analyzing complex data and using SQL/BigQuery.
- Resilient and efficient under stress and tight deadlines.
- Follows workflows diligently while remaining flexible in challenging situations.
Where You'll Be
- We are a distributed workforce enabling our band members to find a work mode that is best for them!
- Where in the world? For this role, it can be within the Americas region in which we have a work location and is within working hours.
- Working hours? We operate within the Eastern Standard Time zone for collaboration and ask that all be located in that time zone.
- Prefer an office to work from instead? Not a problem! We have plenty of options for your working preferences. Find more information about our Work From Anywhere options here
Our global benefits
Extensive learning opportunities, through our dedicated team, GreenHouse.
Flexible share incentives letting you choose how you share in our success.
Global parental leave, six months off - fully paid - for all new parents.
All The Feels, our employee assistance program and self-care hub.
Flexible public holidays, swap days off according to your values and beliefs.
Learn about life at Spotify
The United States base range for this position is $82,921- 118,459 plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.
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